Return and Refund Policy

Last Updated: August 14, 2026

At RTXMAX, we want every customer to be satisfied with their purchase. This Return and Refund Policy explains the conditions and procedures for returning graphics cards, GPUs, and other computer components purchased from our website.

14-Day Return Period

You may request a return within 14 calendar days from the date your order is delivered, as confirmed by the carrier’s tracking information.

Return requests submitted after the 14-day return period may not be accepted, except where required by applicable law or covered by an applicable manufacturer warranty.

Return Eligibility

To qualify for a return, the product must:

Have been purchased directly from RTXMAX.
Be returned in its original condition.
Be unused, uninstalled, and free from physical damage.
Include the original packaging, protective materials, manuals, accessories, cables, adapters, and promotional items.
Have the original serial number, product label, security seal, and manufacturer label intact.
Include valid proof of purchase or the RTXMAX order number.
Receive return authorization from RTXMAX before being shipped.

Products returned without authorization may be refused or returned to the sender.

Opened Products

Opened graphics cards, GPUs, and computer components may only be returned when they are defective, damaged during delivery, or different from the product ordered.

A functioning product that has been opened, installed, used, or tested may not qualify for a change-of-mind return unless otherwise required by applicable law.

Defective, Damaged, or Incorrect Products

If your product arrives defective, damaged, or different from the product you ordered, contact us promptly at support@rtxmax.shop.

Please provide:

Your full name.
Your order number.
A clear description of the issue.
Clear photographs or videos of the product.
Photographs of the packaging and shipping label.
The product serial number.

RTXMAX will review the information and may provide troubleshooting instructions before authorizing the return.

If the product is confirmed to be defective, damaged during delivery, or incorrectly shipped, RTXMAX will provide an appropriate solution, which may include a replacement, refund, or prepaid return label.

Compatibility and Incorrect Purchases

Customers are responsible for confirming that a graphics card or computer component is compatible with their system before completing an order.

Please verify the following information when applicable:

Motherboard compatibility.
Power supply wattage and connectors.
Case dimensions and available space.
PCIe requirements.
Operating system requirements.
Monitor connections.
Cooling and ventilation requirements.

An unopened product purchased by mistake may be eligible for return within the 14-day return period. Return shipping costs for compatibility issues, incorrect selections, or change-of-mind returns are the customer’s responsibility.

Non-Returnable Products

A return may be refused if the product:

Was not purchased directly from RTXMAX.
Is returned after the applicable return period.
Has a missing, altered, removed, or mismatched serial number.
Has been modified, repaired, disassembled, or tampered with.
Shows signs of misuse, improper installation, excessive overclocking, liquid damage, impact damage, or electrical damage.
Has damaged or removed security seals or manufacturer labels.
Is missing original packaging, accessories, manuals, cables, or included components.
Was returned without prior authorization.
Was marked as final sale or non-returnable before purchase.
Does not match the product originally shipped by RTXMAX.

These exclusions do not limit any rights that cannot legally be excluded under applicable law.

Return Authorization Process

To request a return:

Contact support@rtxmax.shop within 14 calendar days of delivery.
Include your order number and the reason for the return.
Provide photographs, videos, or other requested information.
Wait for return authorization and return instructions.
Package the product securely using the original packaging.
Ship the product using the authorized return method.

Do not send a product to our business address before receiving written return authorization. Unauthorized returns may be refused.

Return Shipping Costs

RTXMAX will cover reasonable return shipping costs when the return is caused by:

A product damaged during delivery.
A verified product defect.
An incorrect product shipped by RTXMAX.

For change-of-mind returns, compatibility issues, accidental purchases, or products ordered incorrectly by the customer, return shipping costs are the customer’s responsibility.

We strongly recommend using a trackable and insured shipping service. RTXMAX is not responsible for customer-paid return packages that are lost or damaged before reaching the authorized return location.

Inspection of Returned Products

All returned products are inspected after arrival.

The inspection may include verifying:

Product condition.
Serial numbers.
Security seals.
Included accessories.
Original packaging.
Signs of installation, misuse, modification, or physical damage.

If a returned product does not meet the conditions of this policy, the return may be rejected. We will contact the customer with the inspection result and available options.

Refunds

Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method.

Approved refunds are generally initiated within 7 business days. Additional processing time may be required by the customer’s bank, card issuer, or payment provider.

Refunds cannot normally be issued to a different card, bank account, or payment method.

Refund Amount

For an approved return, the customer will receive a refund for the eligible product amount.

Original standard shipping is free and therefore has no refundable cash value. Optional expedited shipping charges, if offered and purchased, are generally non-refundable unless the return resulted from an error by RTXMAX or the product arrived damaged or defective.

Exchanges and Replacements

Eligible defective, damaged, or incorrect products may be replaced when inventory is available.

If a replacement is unavailable, RTXMAX may issue a refund to the original payment method. A replacement product will normally be shipped after the returned product has been received and inspected.

Order Cancellations

To request an order cancellation, contact us immediately at support@rtxmax.shop.

We will make reasonable efforts to cancel the order before shipment. However, cancellation cannot be guaranteed once the order has entered processing or has been transferred to DHL or FedEx.

An order that has already shipped must be handled according to this Return and Refund Policy.

Manufacturer Warranty

Certain products may include a manufacturer warranty. Warranty coverage, duration, exclusions, and claim procedures are determined by the product manufacturer.

After the RTXMAX return period has ended, customers may be directed to the manufacturer when an applicable manufacturer warranty is available.

RTXMAX does not extend or replace a manufacturer warranty unless expressly stated on the product page.

Fraud Prevention

RTXMAX records product identifiers and serial numbers before shipment.

Returns involving substituted products, mismatched serial numbers, altered labels, empty packages, counterfeit components, or other suspected fraudulent activity will be rejected and may be reported to the payment provider, shipping carrier, or appropriate authorities.

Contact Information

For return, refund, cancellation, or product-related questions, contact:

RTXMAX
30 W 12th St
San Angelo, TX 76903
United States

Email: support@rtxmax.shop
Phone: +1 (206) 570-4726