Contact Usf

Thank you for choosing RTXMAX. Our customer support team is available to assist you with questions about graphics cards, GPUs, orders, shipping, returns, refunds, and product compatibility.
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Thank you for choosing RTXMAX. Our customer support team is available to assist you with questions about graphics cards, GPUs, orders, shipping, returns, refunds, and product compatibility.

Customer Support

For general questions or assistance, contact us using the information below:

Email: support@rtxmax.shop
Phone: +1 (206) 570-4726

When contacting us about an existing order, please include your full name, order number, and a clear description of your request. This will help us review your inquiry efficiently.

Order Support

You can contact us for assistance with:

  • Order confirmation.

  • Order status.

  • Shipping and tracking.

  • Delivery questions.

  • Address corrections before shipment.

  • Order cancellation requests.

  • Damaged, defective, or incorrect products.

  • Returns, replacements, and refunds.

  • Product specifications and compatibility.

Product Compatibility Questions

Before purchasing a graphics card or GPU, please verify that it is compatible with your computer system.

If you need assistance, send us the following information:

  • Computer or motherboard model.

  • Processor model.

  • Power supply wattage and available connectors.

  • Computer case model or available GPU dimensions.

  • Operating system.

  • Monitor model and required connection type.

  • Graphics card model you are considering.

Our team can provide general product information. Final compatibility remains dependent on the customer’s complete system configuration and manufacturer requirements.

Returns and Refunds

Before returning a product, contact us at support@rtxmax.shop to request return authorization.

Please do not send a product to our business address without receiving written return instructions. Unauthorized returns may be refused.

For return requests, include:

  • Full name.

  • Order number.

  • Reason for the return.

  • Product serial number.

  • Clear photographs or videos when the product is damaged or defective.

All return requests are subject to our Return and Refund Policy.

Shipping and Tracking

RTXMAX offers free standard shipping on eligible United States orders through DHL or FedEx.

The estimated delivery time is 3–5 business days. Once an order ships, tracking information will be sent to the email address provided during checkout.

For delivery assistance, include your order number and tracking number when contacting us.

Business Address

RTXMAX
30 W 12th St
San Angelo, TX 76903
United States

Please note that this address should not be used for returns unless our customer support team has provided written authorization and return instructions.

Security Notice

RTXMAX will never ask you to send your complete payment-card number, card security code, account password, or other sensitive login credentials by email or telephone.

If you receive a suspicious message claiming to represent RTXMAX, do not provide personal or payment information. Forward the message to support@rtxmax.shop for review.

Contact Form

You may also contact us through the contact form available on our website.

Please provide:

  • Your full name.

  • Email address.

  • Telephone number, if appropriate.

  • Order number, if applicable.

  • Subject of your request.

  • A detailed message.

By submitting the contact form, you acknowledge that RTXMAX may use the information provided to respond to your request in accordance with our Privacy Policy.