Shipping Policy
Thank you for shopping with RTXMAX. We are committed to delivering your graphics cards, GPUs, and computer components securely and within the estimated delivery timeframe.
Shipping Area
RTXMAX currently ships to eligible addresses within the United States. Shipping availability may depend on the destination address and the services provided by our carriers.
Free Shipping
We offer free standard shipping on all eligible orders within the United States. There is no minimum purchase requirement unless otherwise stated on the product page or during checkout.
Estimated Delivery Time
The estimated delivery time is 3–5 business days.
Business days are Monday through Friday, excluding federal holidays. Delivery estimates may be affected by carrier delays, severe weather, high order volumes, address verification, security reviews, or other circumstances outside our reasonable control.
Any applicable product-specific delivery information will be displayed on the product page or communicated to the customer before shipment.
Shipping Carriers
Orders are shipped using trusted carriers, including:
DHL
FedEx
RTXMAX determines the most appropriate carrier based on the destination, package size, product value, and service availability. Customers cannot always select a specific carrier.
Order Confirmation and Tracking
After placing an order, customers will receive an order confirmation at the email address provided during checkout.
Once the order has been shipped, a shipping confirmation email containing the tracking number and carrier information will be sent. Tracking information may take up to 24 hours to become active after the carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, or building number.
Please review your address carefully before completing the order. If an address correction is required, contact us immediately at support@rtxmax.shop.
We cannot guarantee that an address can be changed after an order has been processed or transferred to the shipping carrier. Additional carrier fees resulting from an incorrect or incomplete address may be the customer’s responsibility.
High-Value Orders and Signature Requirements
Because graphics cards and GPUs are high-value products, some orders may require an adult signature upon delivery. The customer or another authorized adult must be available at the delivery address to receive and sign for the package when required.
RTXMAX may also conduct order verification before shipping to help prevent unauthorized transactions and protect customers.
Shipping Delays
If we are unable to ship an order within the timeframe communicated at the time of purchase, we will contact the customer with an updated shipping estimate.
The customer may accept the revised shipping date or cancel the unshipped order for a full refund. If we cannot fulfill an order, we will cancel it and issue a refund to the original payment method.
Multiple Packages
Orders containing more than one product may be shipped in separate packages. Each package may have a different tracking number and may arrive on a different date. Customers will not be charged additional shipping fees when an order is divided into multiple shipments.
Lost or Missing Packages
If tracking information has not updated for an extended period or a package appears to be lost in transit, please contact us at support@rtxmax.shop.
We will review the shipment information and work with DHL or FedEx to investigate the issue. Customers may be asked to provide additional information or complete a carrier claim form.
Packages Marked as Delivered
If tracking shows that a package was delivered but it cannot be located, please:
Verify that the shipping address on the order is correct.
Check around the delivery location and with other household members.
Check with neighbors, building management, or reception staff.
Contact the carrier using the tracking number.
Contact RTXMAX if the package remains missing.
We will assist with the carrier investigation. The outcome of missing-package claims may depend on the tracking records, delivery confirmation, signature information, and carrier investigation.
Damaged Packages
Please inspect the package and product promptly after delivery. If the package or product arrives damaged, retain the original packaging, shipping label, and all included materials.
Contact us as soon as possible at support@rtxmax.shop and include:
Your full name
Order number
Description of the damage
Clear photographs of the package, shipping label, and product
Our customer support team will review the issue and provide the appropriate next steps.
Order Cancellations
To request cancellation, contact us immediately after placing the order. We will make every reasonable effort to accommodate the request.
An order cannot be canceled once it has been shipped. After shipment, the order will be handled according to our Return and Refund Policy.
Contact Information
For questions about shipping, tracking, or delivery, please contact:
RTXMAX
30 W 12th St
San Angelo, TX 76903
United States
Email: support@rtxmax.shop
Phone: +1 (206) 570-4726