Privacy Policy

RTXMAX respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit rtxmax.shop, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with RTXMAX, we may collect the following categories of information:

Full name.
Billing and shipping addresses.
Email address.
Telephone number.
Account login information.
Order history and product preferences.
Payment and transaction information.
Communications with customer support.
Return, refund, warranty, and delivery information.
Product serial numbers associated with orders or returns.
IP address, browser type, device type, operating system, and language.
Website activity, pages viewed, links clicked, and referring website.
Cookie identifiers and similar online identifiers.
Information used to prevent fraud, unauthorized transactions, and security threats.

Information You Provide Directly

We collect information that you voluntarily provide when you:

Create or manage an account.
Place an order.
Enter billing or shipping information.
Subscribe to marketing communications.
Contact customer support.
Request a return, refund, cancellation, or replacement.
Submit a product review.
Participate in a survey, promotion, or other website feature.

Please ensure that the information you provide is accurate and current.

Payment Information

Payments are processed through secure third-party payment service providers.

RTXMAX does not normally receive or store your complete credit card number, debit card number, or card security code. Payment providers may collect and process this information according to their own privacy policies and security practices.

We may receive limited transaction information, such as the payment status, payment method type, billing address, transaction identifier, and fraud-screening result.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, server logs, analytics tools, and similar technologies.

This information may include:

IP address.
Device and browser information.
Approximate location based on IP address.
Date and time of access.
Pages and products viewed.
Search terms used on our website.
Referring and exit pages.
Shopping cart activity.
Interactions with advertisements or emails.
Website errors and performance information.

How We Use Personal Information

RTXMAX may use personal information to:

Process, verify, and fulfill orders.
Arrange shipping through DHL, FedEx, or another approved carrier.
Send order confirmations, tracking information, and delivery updates.
Process payments, returns, replacements, cancellations, and refunds.
Respond to customer questions and support requests.
Manage customer accounts and order history.
Confirm product compatibility when assistance is requested.
Detect and prevent fraud, chargeback abuse, identity theft, and unauthorized transactions.
Protect our website, customers, employees, and business.
Improve website functionality, products, and customer experience.
Measure website performance and understand customer interactions.
Personalize product recommendations and marketing where permitted.
Send promotional communications when consent or another lawful basis exists.
Maintain business, tax, accounting, warranty, and transaction records.
Comply with legal obligations and enforce our policies.

How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including:

Payment processors and fraud-prevention providers.
DHL, FedEx, and other shipping or logistics providers.
Website hosting and cloud-storage providers.
Email, customer-service, and communication providers.
Analytics and website-performance providers.
Advertising and marketing providers.
Accounting, legal, insurance, and professional advisers.
Cybersecurity and technical-support providers.

These providers may access information only as necessary to perform services for RTXMAX and are expected to handle it appropriately.

Legal and Business Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable laws, regulations, subpoenas, court orders, or government requests.
Investigate suspected fraud, theft, security incidents, or policy violations.
Protect the rights, safety, property, and security of RTXMAX, our customers, or others.
Establish, exercise, or defend legal claims.
Complete a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

If ownership of RTXMAX changes, personal information may be transferred as part of the transaction, subject to applicable law.

Cookies and Similar Technologies

RTXMAX uses cookies and similar technologies to operate and improve the website.

Cookies may be used to:

Keep products in your shopping cart.
Remember account and website preferences.
Enable secure login and checkout.
Prevent fraud and unauthorized activity.
Measure website traffic and performance.
Understand how visitors use the website.
Provide relevant advertising where permitted.

Some cookies are essential for the website to function. Other cookies, such as analytics or advertising cookies, may be optional where consent is required.

You can control cookies through your browser settings and any cookie-preference tool available on our website. Blocking certain cookies may affect checkout, account access, or other website functions.

Analytics and Advertising

Depending on the services enabled on our website, we may use analytics and advertising providers to understand website activity, measure advertising performance, and present relevant content.

These providers may collect device identifiers, cookie information, IP addresses, and website interaction data according to their own privacy policies.

Where required by applicable law, customers may request to opt out of targeted advertising, the sale of personal information, or the sharing of personal information for cross-context behavioral advertising.

Sale or Sharing of Personal Information

RTXMAX does not sell personal information in exchange for money.

However, certain uses of analytics cookies, advertising technologies, or marketing providers may be legally considered a “sale” or “sharing” of personal information under some state privacy laws, even when no money is exchanged.

Where applicable, you may opt out by using the cookie-preference tool on our website or contacting us at support@rtxmax.shop.

Marketing Communications

If you subscribe to promotional emails, RTXMAX may send information about products, offers, or store updates.

You may unsubscribe at any time by:

Clicking the unsubscribe link in a marketing email.
Adjusting available account preferences.
Contacting us at support@rtxmax.shop.

Unsubscribing from promotional messages will not prevent transactional communications such as order confirmations, shipping notices, security alerts, return updates, or customer-service responses.

Data Retention

RTXMAX retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The duration of the customer relationship.
Order, payment, delivery, return, and warranty requirements.
Tax, accounting, and recordkeeping obligations.
Fraud-prevention and security needs.
Legal claims, disputes, or regulatory requirements.
Customer consent or preferences.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

Data Security

RTXMAX uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, database, or electronic transmission can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account credentials and should contact us immediately if they suspect unauthorized account activity.

Your Privacy Rights

Depending on your state of residence and the applicability of state privacy laws, you may have the right to:

Confirm whether we process your personal information.
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Obtain a portable copy of certain personal information.
Opt out of targeted advertising.
Opt out of the sale or qualifying sharing of personal information.
Restrict or withdraw consent for certain processing.
Appeal a decision concerning a privacy request.
Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

These rights may be subject to legal exceptions and verification requirements.

Submitting a Privacy Request

To submit a privacy request, contact:

Email: support@rtxmax.shop
Phone: +1 (206) 570-4726

Please include:

Your full name.
The email address associated with your account or order.
Your order number, when relevant.
The state in which you reside.
A clear description of your request.

We may request additional information to verify your identity and protect your information from unauthorized disclosure.

Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

Appeals

If we deny a privacy request and applicable law provides a right to appeal, you may submit an appeal by emailing support@rtxmax.shop with the subject line “Privacy Request Appeal.”

Please include the original request and explain why you believe the decision should be reconsidered.

Privacy Preference Signals

Where required by applicable law and supported by our systems, RTXMAX will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of qualifying data sales or sharing.

Because standard “Do Not Track” signals are not interpreted consistently across the industry, our website may not respond to every Do Not Track setting.

California Privacy Notice

California residents may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act when those laws apply to RTXMAX.

These rights may include access, correction, deletion, data portability, and the right to opt out of the sale or sharing of personal information.

RTXMAX will not unlawfully discriminate against a customer for exercising an applicable privacy right.

Texas and Other State Privacy Rights

Residents of Texas and other states with comprehensive privacy laws may have rights relating to access, correction, deletion, portability, targeted advertising, qualifying data sales, and certain profiling activities.

The availability of a right depends on the consumer’s state, the applicable law, and whether that law applies to RTXMAX.

Children’s Privacy

RTXMAX sells graphics cards, GPUs, and computer components and is not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us without appropriate authorization, contact support@rtxmax.shop so we can review and delete the information when required.

Third-Party Websites

Our website may contain links to third-party websites, manufacturers, carriers, payment providers, or other services.

RTXMAX is not responsible for the privacy, security, content, or practices of third-party websites. We encourage customers to review the privacy policies of any third-party service they visit.

Changes to This Privacy Policy

RTXMAX may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal obligations.

When changes are made, the updated date will appear at the top of this page. Material changes may also be communicated through the website, customer account, or email when appropriate.

Continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, where permitted by law.

Contact Information

For privacy-related questions or requests, contact:

RTXMAX
30 W 12th St
San Angelo, TX 76903
United States

Email: support@rtxmax.shop
Phone: +1 (206) 570-4726